State Farm® Insurance Agent Amy Smith Gardner

"These five stars are for an employee. I recently called State Farm for a Proof Of Insurance for an upcoming event to discover that our policy had been mistakenly cancelled. I'd like to thank Jamal Ware for his excellent help and communication skills in resolving a difficult and time sensitive issue. Jamal worked with me over the course of TWO WEEKS to determine the source of the error (State Farm software issue), keep pressure on the underwriters despite their unwillingness to correct this in a timely way, and finally arrange for reinstatement to correct this. State Farm, it was Jamal's patience that saw this completed. Thank you, Jamal!"

"Amy and Leslie are an absolute dream to work with. They are knowledgeable on everything insurance related and have not steered me in the wrong direction. I highly recommend Amy and Leslie to help with your insurance needs!"

"Leslie is awesome! She’s so knowledgeable about everything that State Farm offers, and she made understanding our options a breeze! We couldn’t be happier with the service we’ve received!"

"They will continue to work out the details until it’s done"

"Edit after three months ish, on Sept 9 2024: read the 1 star reviews because all of them are true. I am having a nightmarish time trying to have my policy not automatically renewed after current term. It's been like 15 days with no progress. I have used other insurance companies before, I know it shouldn't be difficult nor take WEEKS just to stop auto renewal, not even a refund.... They behave like abusive ex that will scream cry throw up when you try to break up. It should not be like this. I am so frustrated and stressed right now because the only reason I am switching to a different provider is the cost. I'm not having a good time financially and I really don't know what to do if they don't let me stop using them and I get double charged next month. And I don't even know where to get help. :'( Everyone's so helpful! Got rear ended pretty hard and ghe driver at fault left no contact or insurance info, and I had absolutely no idea how to deal with the situation. Katrina helped me establish a claim with the other party's insurance company and now I'm getting my car repaired starting tomorrow. Thank you so much!"

"Jamal was extremely professional and very helpful in solving all my issues this is why I've stayed with this company for ten plus years"

"Here is my horror story: These people are not to be trusted with your insurance. They increase your payment without telling you, and then, worst of all, they will charge you when they shouldn't. I called and sent in all needed paperwork to cancel my insurance with this terrible company weeks ago and they still charged me for it, then said they wouldn't refund me until Amy could approve it, but guess what she's on vacation until Wednesday. So I waited until Wednesday and called over 5 times and was told each time "she will call you." She never did. So I called corporate, and guess what? The reason I got charged was because they never canceled the policy weeks ago! After further discussion with corporate, they informed me that the policy was canceled, but was canceled that day. So they only canceled because I kept calling instead of when I originally asked them to weeks prior. TLDR: So basically I asked for my policy to be canceled, they never did, then the "only person who can cancel" (this is incorrect btw, you can call corporate and they will do it) LEFT on vacation with my policy still not canceled and then let them charge me! Then, wouldn't even consider giving me a refund because "only Amy can do that too". Then Amy never called me back with my money in her pockets. Unacceptable. To get anything resolved corporate had to get involved and my refund will be a check that I still haven't gotten. DO NOT USE STATEFARM. Literally any other place is better. The company I swapped to is saving me hundreds of dollars and is very easy to work with. I never leave reviews, but people need to be warned about this. I read through the other reviews and I'm not the only person they have done this to."

"Everyone I’ve ever spoken to at this office has been wonderful. Most recently, Jamal has been helping me, and he’s been incredibly helpful and kind. Can’t recommend enough."

"We recently purchased a JetSki, which I wanted to have insured before the weekend. I called the office on Friday to set it up. Because the JetSki was up at the lake, I didn’t have all the information that was needed, such as the engine serial number, make and model of the trailer, etc. admittedly, I was frustrated. However, Conner Sumner offered to take his laptop home on Friday night and call me on Saturday morning to continue setting up the insurance when I was back up at the lake. Who does that anymore? Clearly, that young man is a tremendous asset to the State Farm team!"

"Great service!"

"I was initially concerned how to get a car insurance without any hassle. Leslie was a really helpful and friendly person to work with me to get a good deal."

"Shaelie earned everyone of these five stars with her patience, thoughtfulness, and professionalism. For a long time I wanted to insure my bicycle. With her help I was able to do so. She worked with me to find the right policy and informed me of all the documentation necessary to make it happen. She followed up with me just when I asked and never made me feel pressured, or hurried to complete the process. She has earned my respect, trust, and my business. If I were you, I would call her when you want something done right."

"I would like to recommend using Connor Summer for any insurance needs you may have. His is professional, efficient and does a great job."

"Shaelie was such a great help in taking care of my insurance. She was very quick and provided great customer service!"

"Shaelie helped me set up my life insurance. She was very knowledgeable and I loved my experience!"

"I never leave Google reviews, but I will make an exception for Jamal. He provided such excellent service and brightened up my day (and I've been having a pretty tough week). He even helped me with something I didn't even ask for but needed! I called up State Farm to report a scammer that had just called me trying to say they worked for State Farm (but they sounded nothing like my usual agent). Jamal helped me file a report with the number in a timely and friendly manner; and while this process was being completed I was talking to him about an issue I was having with Geico. I canceled my policy with Geico last year in June and thought I had also canceled my husband's policy with them at the same time. For the past year, I've been getting charged every month for an insurance that I was no longer using (because I switched to state farm). I didn't notice it until this month. Geico told me they could reimburse me for some of the money if I provided the right documents. Jamal took it upon himself to go ahead and prepare and email me the documents I needed to provide Geico to get reimbursed and I had no intention of asking him to do this but he went ahead and did it without me asking and I appreciate the consideration and kindness! Thank you so much Jamal!!! I appreciate you. You saved me so much time and stress by taking that initiative. It probably would have been another week before I would have gotten the documents myself and by then Geico probably would have already charged me another 200 dollars that I do not have to spend on insurance that I'm not using. Jamal was God sent. Amy, I don't know if you're reading this; but if you are, Jamal deserves a raise for his exceptional customer service. I will definitely be asking for him the next time I have to use your services if he's available. If you're looking to use the same agent everytime you call (like me), then I highly recommend considering Jamal."

"Leslie is amazing."

"Shaelie has been absolutely amazing to work with. She is professional, knowledgeable and went the extra mile to make sure I fully understood everything throughout the process. Shaelie went ABOVE AND BEYOND to help me yesterday and I feel confident in the decisions made with my policies because of her help. Excellent customer service!!!"

"Amy and her team are awesome! My prior insurance company wanted to double my insurance when we added a new driver. Amy was able to match and beat the coverage and keep my current rate! On top of that they got me better protection and a lower rate in my home insurance. Very happy with her team and product and happy we made the switch!"

"Conner Sumner has been extremely helpful and always quick to respond to any questions/needs we have. Great experience!"

"Connor Sumner is a great agent that has helped me establish great coverage."

"Leslie is AMAZING!!!"

"I’ve been trying to cancel my rental insurance since a week ago. I've explained the reason for the cancellation a few times, but she still hasn't canceled my insurance, and I still can't get in direct contact with her. Amy Gardner is really the worst agent and has made my experience with State Farm the worst. TERRIBLE SERVICE!"

"A STRONG 👎"

"Jamal helped me find the best solution for my car. He provided several quotes and answered all of my questions. Thank you Jamal."